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Have a question, feedback, or need assistance with your pet care journey? We’re here to help! Reach out to us and let’s connect— your pet’s wellness is our top priority, and we’re eager to support you every step of the way.
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Frequently asked questions
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we’re here to support you and ensure your pet care experience is as seamless and secure as possible with Daphnee.
What is a Daphnee ID and why do I need one?
Your Daphnee ID is your unique account identifier used to access all pet care features, manage your profile, and streamline communications with our support team. It ensures a personalized and secure experience across our platform.
How do I create or register my Daphnee ID?
Registration is simple—download the Daphnee app and sign up to create your Daphnee ID. Follow the in-app prompts to enter your information and verify your email. Once registered, you’ll have access to all features and services offered by Daphnee.
How long does it typically take to receive a response?
Our support team strives to respond within 24-48 hours during business days. For urgent matters, mention “Urgent” in your subject, and we will prioritize your request accordingly.
How do I update or change my Daphnee ID account information?
Log into the app using your Daphnee ID, navigate to your profile settings, and make the necessary updates. If you experience any issues or need further help, our support team is here to assist.